Refund policy

Return and Refund Policy

Laser Xpressions, Inc. stands behind the craftsmanship of every piece we create. Because each item is custom-made and personalized for your order, our return and warranty policy is designed to be clear, fair, and aligned with the nature of custom production.

Inspecting Your Order

Please inspect your item at the time of pickup, receipt, or delivery. Contact us as soon as possible if there is any issue with your order. Do not wait. The sooner you reach us, the more options we have available to help you.

Personalized and Custom Items

Personalized items generally cannot be returned or exchanged due to a change of mind, customer-provided errors, or preference changes after customization has been completed.

Returns and exchanges may be limited once an item has been personalized, engraved, or otherwise customized.

If Something Is Wrong

If there is a defect, production error, damage, or any concern with your finished item, we will review the issue carefully and do everything within our power to make it right.

We take pride in our work and will always make a good-faith effort to find a fair solution if a problem occurs.

How to Contact Us About an Issue

Call us at (732) 303-9530 or email info@laserxpressions.com. Please have your order number ready and include photos of the item and its packaging if the issue involves damage. Contact us within 48 hours of receiving a damaged item so we can take action promptly.

Questions

If you have any questions about our warranty or return policy before placing your order, we are happy to help. Call us at (732) 303-9530 or email info@laserxpressions.com during normal business hours.

For shipping and production timelines, please see our Shipping Policy.

For additional questions, please visit our Frequently Asked Questions page.