FAQs
Find answers to common questions about ordering, production timing, and our products below.
Ordering and Personalization
How can I contact Laser Xpressions?
You may contact us by phone at 732-303-9530 or by email at info@laserxpressions.com.
Emails are typically answered within 24 to 48 hours during normal business hours.
Our normal business hours are:
- Monday 10 AM to 6:00 PM
- Tuesday 10:00 AM to 6:00 PM,
- Wednesday 10:00 AM to 8:00
- Thursday 10:00 AM to 8:00
- Friday 10:00 AM to 8:00 PM
- Saturday 10:00 AM to 7:00 PM
- Sunday 12:00 PM to 6:00 PM
Order-related emails and artwork proofs, when applicable, will be sent from artwork@laserxpressions.com.
Please check your inbox and spam folder to not miss any important communication about your order.
What forms of payment do you accept?
We accept Visa, Mastercard, American Express, Diners Club, and Discover. You can also check out with Shop Pay, Shop Pay Installments, Apple Pay, Google Pay, Amazon Pay, or PayPal.
How does the order process work?
When you place your order, add your personalization details, artwork, photos, or logo on the product page. Our design team reviews everything and prepares your order for production.
If we need an artwork proof or more information, we will email you from artwork@laserxpressions.com before production begins. Please check your inbox and spam folder so you do not miss it.
You can pick up your order in store or have it shipped, based on what you choose at checkout.
Is personalization included?
Most of our in-stock products include personalization: one artwork, logo, photo, or text layout on one side of the item.
Keep your text short. Long text needs a smaller font, which can be harder to read and can change how the finished piece looks. Our designers place your artwork and text so it looks balanced on the product.
Check the product page for details on the imprint area when available.
Will I receive a proof before production?
Artwork proofs are not automatically sent for every order. A proof may be sent if you request one when placing your order, or if our design team has a question or concern and would like your approval before production begins.
When a proof is sent, please review it carefully and reply directly to the proof email with your approval or requested changes. Production may be delayed until we receive your response.
Proof emails are sent from artwork@laserxpressions.com. Please check your inbox and spam folder so you do not miss any important communication about your order.
What if my artwork or logo is low quality?
Artwork you provide needs to meet our production standards. If it is low resolution, blurry, hard to read, or not ready for engraving, an artwork preparation fee may apply. Fees vary depending on what your artwork needs, and we will contact you before applying any fee.
This can include converting your logo to a high-resolution vector file, cleaning up the art, fixing text so it is legible, or otherwise prepping the file for the best result.
Can I engrave more than one location on the same item?
It depends on the product. Some items have room for more than one engraving location. Others only allow one, based on the item's size, shape, material, or design.
Check the product page to see which locations and options are available. If more than one location is offered, fill out each personalization section and add any extra details we need.
Can I place a corporate or volume order?
Yes. We work with businesses on bulk engraving, corporate gifts, and repeat orders. We can handle logo artwork, larger quantities, and timing for events or recognition programs.
Call us at 732-303-9530 or email info@laserxpressions.com to talk through your artwork, quantities, and timeline before you order.
Production and Timing
How long does production take and when will my order be ready?
Production lead times depend on the type of item ordered and the time your order is placed. Our daily order cutoff is 3:00 PM Eastern Time. Orders placed after 3:00 PM are treated as next business day orders. Production runs Monday through Friday only.
- Standard engraved items are typically ready the next business day.
- 3D items require one additional business day due to the artwork preparation process.
- Color Slates require three to five additional business days beyond the standard lead time.
Production time and shipping transit time are separate. If you selected in-store pickup, please wait until you receive a phone call or email confirmation before coming in. If your order is being shipped, you will automatically receive an email confirmation with tracking information once it ships.
For full detail on cutoff rules, weekend logic, and shipping options, please see our Delivery and Production page.
What if I need my order by a specific date or have a tight deadline?
Timing for special events and tight deadlines is handled on a case by case basis. Please call us at 732-303-9530 before placing your order so we can confirm what is possible given your date and the product type. Do not place your order first and ask about timing after, as production may already be underway.
Do 3D items take longer to produce?
Yes. 3D items require one additional business day beyond our standard lead time due to the artwork preparation process involved in creating a three-dimensional image. Please factor this into your planning, especially for fixed-date events.
Do Color Slates take longer to produce?
Yes. Color Slates require three to five additional business days beyond our standard lead time. Please plan accordingly and contact us if you have a deadline so we can advise on whether your timeline is achievable.
Products and Policies
What is the difference between 2D and 3D engraving?
Both 2D and 3D crystal engraving are created inside the crystal using a subsurface laser process. The difference is in how the artwork is prepared and how the finished image appears.
3D crystal engraving is typically used for people, pets, or objects that can be converted into a three-dimensional image inside the crystal. This creates a more lifelike effect with depth, shape, and dimension. In most cases, the background is removed so the subject stands out clearly inside the crystal. If you prefer the background to remain, please note that with your order. Standard 3D pricing generally includes up to two heads. Additional people, pets, or subjects may require an additional fee.
2D crystal engraving is a flat engraved image, logo, or photo that is still lasered inside the crystal, but it does not have the same dimensional depth as a 3D conversion. This option is often used for logos, text, buildings, group photos, scenes, or images where a flat photo-style engraving is preferred. Depending on the item and image, the background may remain in the artwork. If background removal is requested or required, an additional artwork fee may apply.
Do you offer color fill?
Yes. Color fill may be available on certain deep-etched glass and crystal products to enhance the engraved design.
Common recommended colors include silver, gold, and black. If you need an exact color match, such as matching a logo's specific shade (sometimes called a PMS match), additional setup or batch production fees may apply.
Do you offer UV color imprinting?
Yes. We offer UV color imprinting on select glass products. This is often used for backgrounds, city skylines, scenes, or other full-color design elements on awards and gifts.
Availability depends on the product and artwork requirements.
Do your products come with gift boxes?
Most of our glass and crystal products include presentation gift boxes. Please refer to the individual product page for gift box details and photos when available.
What should I do if my order arrives damaged or is incorrect?
Please inspect your order upon arrival. If your item is damaged or if you received the wrong item, contact us within 48 hours of delivery with photos of the item and its packaging. We will review the issue and work to make it right.
For full details on our warranty and return policy, please see our Returns and Warranty page.
Is my information secure?
Yes. We take your privacy and security seriously. We never sell or share your information, except when needed to process and fulfill your order.
Your orders and payments run through secure systems built to protect your personal and payment details.
