Delivery and Shipping Information

Every piece we create is designed to bring elegance and meaning to your space. Because many of our items feature custom engraving and precision personalization, our delivery times reflect both the time needed to handcraft your order and the time required for transit.

Tracking Your Order

You can check the status of your order at any time by visiting our dedicated tracking page. Once your order ships, we will send a confirmation email containing your tracking number so you can follow its journey to your door.

Track Your Order

Delivery Times and Costs

Standard shipping applies to eligible orders within the contiguous United States. We also offer 2 expedited shipping options at checkout if you need your order delivered faster for a special event or holiday.

In-Store Pick up

If you are local to the Freehold, New Jersey area, you’re welcome to pick up your purchase from our store. Simply, select local pickup at checkout.

We will send you an email as soon as your personalized piece is ready. When you arrive, please bring your order confirmation email and a valid ID.

Shipping Exceptions

We love helping you share thoughtful gifts, but certain geographical restrictions apply to our standard rates.

Non-Contiguous United States

Orders shipping to Alaska, Hawaii, Puerto Rico, and US territories are excluded from standard flat-rate shipping. Delivery times may take longer, and final shipping costs will be calculated at checkout based on destination and package weight.

International Shipping

For orders outside the United States, please contact our team directly before placing your order so we can provide a custom shipping quote and estimated delivery timeline.

Returns Policy

Because our products are uniquely customized with names, dates, and heartfelt messages, personalized items are treated with special care. For full details on eligible returns and our money-back guarantee, please review our comprehensive return policy.

View Our Return Policy

FAQs

Can I talk to you before ordering

We are always here to help you design the perfect piece. You can reach our team by phone at 732-303-9530 during regular business hours or send us a message through our contact page to discuss custom quotes, bulk orders, or design ideas.

When will my order ship

Production times vary depending on the complexity of the engraving and the item selected. Most orders are processed and handcrafted within 2 to 4 business days before being handed over to the carrier for standard or expedited delivery.

Can I change my delivery address after ordering

If you notice an error in your shipping details, please call or email us immediately. We process orders quickly to ensure fast delivery, but we will happily update the address if your package has not yet left our facility.

What if my package arrives damaged

We pack our crystal, glass, and handcrafted items securely to ensure they arrive safely. In the rare event that an item is damaged during transit, please contact us within 48 hours of delivery with photos of the damage so we can arrange a replacement for you.