Shipping policy
Every piece we create is made just for you. Understanding our production and shipping timelines helps you plan so your order arrives when you need it.
Production Days and Order Cutoff
Production is completed Monday through Friday only. We do not produce orders on Saturdays or Sundays, even though our store is open seven days a week.
Daily Order Cutoff: 3:00 PM Eastern Time
Orders placed before 3:00 PM Eastern on a business day are counted as that day's orders. Orders placed after 3:00 PM Eastern are treated as next business day orders. Orders placed after 3:00 PM on Friday, or any time on Saturday or Sunday, are treated as Monday orders.
Production Lead Times by Product Type
Lead times vary depending on the type of item ordered. The times below begin from the order date using the cutoff logic described above.
Standard Engraved Items: Ready Next Business Day
Applies to most engraved glass, crystal, and award products.
3D Items: Ready in 2 Business Days
3D items require one additional business day due to the artwork preparation process.
Color Slates: Ready in 4 to 6 Business Days
Color Slates require three to five additional business days beyond the standard lead time.
If your calculated production day falls on a Saturday or Sunday, your order will be ready the following Monday.
Shipping Options
Production time and shipping transit time are separate. Your order must be completed before it is handed to the carrier. Transit times below begin from the day your order ships, not the day it is placed.
| Service | Transit Time | Cost |
|---|---|---|
| Free Shipping | 4 to 5 business days | Free |
| 2 Business Day Shipping | 2 to 3 business days | $15.00 |
| Next Business Day Shipping | 1 business day | $55.00 |
| In-Store Pickup | Ready next business day | Free |
Shipping charges are calculated and displayed at checkout. Delivery times may vary based on carrier conditions and your location.
In-Store Pickup
If you are local to the Freehold, NJ area, you are welcome to pick up your order in store. Select local pickup at checkout.
Please wait until you receive a phone call or email confirmation before coming in. When you arrive, bring your order confirmation email and a valid photo ID.
Our store hours are:
- Monday to Tuesday: 10:00 AM to 6:00 PM
- Wednesday to Friday: 10:00 AM to 8:00 PM
- Saturday: 10:00 AM to 7:00 PM
- Sunday: 12:00 PM to 6:00 PM
Tracking Your Order
Once your order ships, you will receive an email confirmation with your tracking number. Please allow 24 to 48 hours for tracking information to update with the carrier.
Order-related emails may be sent from artwork@laserxpressions.com. Please check your inbox and spam folder so you do not miss any important updates about your order.
Shipping Exceptions
Non-Contiguous United States
Orders shipping to Alaska, Hawaii, Puerto Rico, and US territories are excluded from standard flat-rate shipping. Final costs will be calculated at checkout based on destination and package weight.
International Orders
We currently ship within the United States only. For corporate orders requiring international delivery, please contact us directly for a custom quote.
Damaged or Incorrect Items
Please inspect your order upon arrival. If your item is damaged in transit or if you received the wrong item, contact us within 48 hours of delivery with photos of the item and its packaging. We will review the issue and work to make it right.
For our full warranty and return policy, please see our Returns and Warranty Policy.
Questions About Timing or Rush Orders
If you need your order by a specific date or have a tight deadline, please call us at (732) 303-9530 or email info@laserxpressions.com before placing your order. We will confirm what is possible given your date and product type.
For additional questions, please visit our Frequently Asked Questions page.
